PRIVACY POLICY

This Privacy Notice for TechDash LLC d/b/a "TechZen" (doing business as TechZen) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://techzen.ai or any website of ours that links to this Privacy Notice

Download and use our mobile application (TechZen), or any other application of ours that links to this Privacy Notice

Use TechZen Mobile and Browser based Application. TechZen (the “Platform”) is an online marketplace that connects independent tech professionals and subject-matter experts (“Providers”) with end-users (“Clients”) seeking a broad range of technology-related services. Through the Platform, Providers—including but not limited to software engineers, data analysts, cybersecurity specialists, network architects, cloud consultants, UX/UI designers, and hardware technicians—can create profiles, list their specialties, set rates, and manage their availability. Clients can browse these profiles, compare service offerings, request quotes, and schedule appointments for both remote and in-person engagements, including on-demand live requests. By using TechZen, Clients acknowledge and agree that: Intermediation Only TechZen facilitates introductions, handles transaction processing (including payment collection and disbursement), and provides tools for communication, scheduling, and real-time dispatch. TechZen does not itself deliver any technology services. All services are performed directly by Providers under separate agreements formed between the Client and the Provider. Account Requirements Providers must register with accurate information about their qualifications, areas of expertise, experience, and portfolio. They agree to maintain current billing and payout details and comply with TechZen’s quality and security standards. Providers may opt into “Live Availability,” which allows Clients to request on-site deployments immediately from Providers who are currently online and within the local service radius. When opting in, Providers consent to real-time location sharing (via their mobile app) so Clients can see estimated arrival times and TechZen can dispatch the nearest eligible Provider. Clients must register with valid contact and payment information. Clients use the Platform to post projects or one-off requests (e.g., custom software development, network design, data modeling, cybersecurity audits, hardware repair, design consultations, or on-demand on-site deployments) and to engage Providers through the Platform’s booking and dispatch workflows. Fees and Commissions TechZen charges a platform fee (a fixed percentage of the Provider’s quoted rate) on each transaction. Clients pay the full quoted amount at the time of booking, plus applicable taxes and fees. After service completion or milestone verification (as defined by the Provider’s service terms), TechZen transfers the net amount to the Provider, withholding its commission. Acceptable Use Providers agree to deliver professional, lawful services that align with their stated expertise and comply with all applicable regulations and industry best practices. Providers must not offer services that facilitate illegal activities (e.g., unauthorized access to systems, piracy, or illicit hacking). For on-site live requests, Providers must maintain accurate live-location data when they are “Available Now” and only travel to client locations for legitimate, pre-approved jobs. Clients agree to request services for legitimate technology purposes, such as software development, system administration, IT consulting, data analysis, cloud migration, UX/UI design, hardware maintenance, or on-demand on-site support. Clients must not use the Platform to solicit or procure any prohibited or unethical services. When requesting a live on-site deployment, Clients acknowledge that their location will be shared with the assigned Provider to facilitate timely arrival. Platform Functionality Search & Discovery: Clients can filter Providers by category (e.g., “Full-Stack Development,” “Cybersecurity,” “Data Science,” “Cloud Architecture,” “Network Engineering,” “UX/UI Design,” “Hardware Repair”), geographic location (for on-site requests), hourly rate, or rating. Profile & Portfolio: Providers showcase their credentials, past work samples, client reviews, rates, and whether they are currently available for live on-site dispatch. Clients can compare multiple Providers before making a selection. Booking & Scheduling: Standard Requests: Clients submit project requests or one-time engagements. Providers confirm or decline based on availability and project scope, selecting dates and times that suit both parties. Live On-Site Requests: Clients in need of immediate on-site support can request a “Live Deployment.” TechZen will automatically identify Providers who have marked themselves as “Available Now” within the Client’s vicinity. The nearest eligible Provider receives a push notification and can accept. Once accepted, the Provider’s live location is shared with the Client (similar to a delivery-driver model), and the Provider travels on-site as soon as possible. Real-Time Location & Tracking: When a Provider accepts a live on-site request, their mobile device reports location updates to TechZen for the duration of that job. Clients see an estimated time of arrival (ETA) on the booking screen. Once the Provider arrives on-site, location sharing automatically ceases. All Providers must keep GPS tracking enabled only while fulfilling live dispatch jobs; location data is encrypted in transit and retained only for the duration necessary to fulfill the booking. Secure Messaging & File Sharing: Built-in chat lets Clients and Providers clarify project requirements, share documentation, and coordinate remote sessions securely. Providers can send progress updates (including screenshots or short screen captures) directly through the chat interface. Payment Processing: TechZen securely processes credit card and digital wallet payments, holding funds in escrow until project milestones are met or the job is complete (as defined by the Provider’s terms). For live on-site requests, Clients are charged immediately upon Provider acceptance; payment is released to the Provider after the Client confirms job completion or upon expiration of the job window if no disputes are raised. Ratings & Reviews: After completion of services or milestones, Clients may submit ratings and written feedback; Providers can likewise rate Clients. All reviews become visible on the Provider’s profile to inform future Clients. In the case of live on-site requests, Clients may rate the Provider’s timeliness and quality of service. Empowering Freelancers TechZen is committed to empowering tech professionals as independent freelancers. Providers retain full control over their schedules, rates, and service offerings. TechZen does not impose minimum project sizes or require exclusivity. Instead, Providers decide which inquiries to accept—for both standard and live on-site requests—define their own scopes of work, and set their own terms, while leveraging TechZen’s tools for real-time dispatch, invoicing, payment, and reputation building. Modification and Termination TechZen reserves the right to modify, suspend, or discontinue any feature or functionality of the Platform—including fee structures, listings, user interfaces, or live-dispatch availability—at any time, with or without prior notice. Such changes will not retroactively alter any service bookings already confirmed between Clients and Providers. TechZen may also disable or terminate any user account for violations of these terms, for fraudulent or harmful behavior, or for repeated failure to fulfill accepted live-on-site requests. By accessing or using TechZen, you (whether as a Client or Provider) agree to abide by these terms and all related policies. You acknowledge that TechZen is not responsible for the quality, accuracy, legality, or performance of any services provided by third-party Providers.

Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@techzen.ai.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names

phone numbers

email addresses

mailing addresses

job titles

usernames

passwords

contact preferences

billing addresses

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

precise geolocation

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

Of course. Here is the reviewed and revised text for your "Payment Information & Data Handling" policy. All instances of "TechDash" have been updated to "TechZen," and I have also made edits to improve clarity, professionalism, and readability, as I did with the previous document. Payment Information & Data Handling Payment Processor TechZen uses Stripe (https://stripe.com) to process all payments. When you pay for services, you enter your card details directly into Stripe’s secure checkout form. TechZen never stores or transmits raw card numbers; instead, we receive a Stripe-generated payment token (a one-time use identifier) that allows us to capture or refund charges. Data Collected for Payments Billing Address: We collect and store your billing address (street, city, state/province, ZIP/postal code, and country) when you make a payment. Billing addresses are used solely for: Generating invoices and receipts. Complying with tax regulations. Performing basic fraud prevention (Address Verification Service via Stripe). Your billing address is stored on our encrypted servers and shared only with Stripe for verification purposes or if legally required (e.g., a subpoena). Platform Fees & Charges Provider Commission (10%): We deduct a 10% service fee from the Provider’s quoted rate on each completed booking. Tiered Commission (4% on Amount Over $500): For any booking where the Provider Fee exceeds $500, an additional 4% is charged on the portion of the fee above $500. Client Service Fee (2.5%): Clients pay a 2.5% service fee, calculated on the subtotal of the Provider's fee and all applicable platform commissions, which is added at checkout. Small-Order Fee ($1.50): A $1.50 fee is applied to bookings where the subtotal of the Provider's fee and platform commissions is less than $100. Taxes: Any applicable sales tax or VAT is calculated on the subtotal of the Provider's fee and commissions and is collected at checkout. Refunds & Disputes Refunds are handled according to our Terms of Service (please see Section X, “Refunds & Disputes” for full details). A summary is provided below: Full Refunds are issued for provider no-shows or provider-initiated cancellations before work begins. Please note that Stripe’s original processing fee is not refunded. Partial Refunds for client cancellations after a provider is en route (for more than 5 minutes) will be processed as follows: the Client is refunded the total amount charged minus a $10 cancellation fee. Of this fee, $8 is paid to the provider and $2 is retained by TechZen. Stripe’s processing fee on the refunded portion is not returned. Remote Session Cancellations made within 5 minutes of the start time will result in a 75% refund of the Provider Fee, and the platform commission will be waived. Cancellations made after 5 minutes are not eligible for a refund. Chargebacks: If a Client initiates a chargeback through their bank, Stripe will open a dispute. Providers agree to be responsible for any lost disputes, including Stripe’s $15 dispute fee. Data Retention & Security Payment Tokens & Metadata: We store only Stripe-generated IDs (e.g., PaymentIntent IDs, Charge IDs) and non-sensitive metadata (such as the last four digits and brand of a card). This information is retained for a minimum of 36 months for auditing and compliance purposes. Information Shared with Stripe: Your name, email, billing address, and payment token are shared with Stripe to process charges and refunds. Stripe’s handling of this Personally Identifiable Information (PII) is governed by their Privacy Policy (https://stripe.com/privacy). User Rights: If you wish to review, correct, or delete your billing address data, please contact support@techzen.app. If you are a California resident, you may opt out of the sale of your personal information by clicking the “Do Not Sell My Personal Information” link in our website footer or by visiting http://www.techzen.app/do-not-sell. Please refer to our Terms of Service (specifically Section X: “Refunds & Disputes” and Section Y: “Fees & Payments”) for complete details on charges, refunds, and dispute procedures. Summary of Revisions Name and Domain Change: All instances of "TechDash," including the support email and website URL, have been updated to "TechZen." Clarity and Professionalism: The descriptions in the "Platform Fees & Charges" section were rephrased to be more explicit about how subtotals are calculated. The "Refunds & Disputes" section was rewritten from shorthand (using →) into full sentences for better legal clarity. Minor wording was adjusted for better flow and readability (e.g., "PII" was clarified). Placeholders Noted: I've bolded the references to Section X and Section Y to remind you to update these placeholders to match the correct section numbers in your final Terms of Service document.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, microphone, calendar, precise location (gps), push notifications, and other features. If you wish to change our access or permissions, you may do so in your device's settings.

Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.

Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Transaction & Booking Metadata. Timestamps and status flags for each booking (stored for up to 36 months).

Behavioral & Engagement Profiles. Aggregated usage patterns (stored for up to 24 months) to personalize recommendations and refine search rankings.

Error, Crash & Performance Diagnostics. Automatic collection of app‐crash logs and network‐latency metrics (retained up to 90 days) to debug and improve TechDash.

Security & Fraud Signals. Login/fraud‐detection data (retained up to 12 months) for real-time risk scoring and account protection.

Chat & Communication Metadata. Timestamps, message counts, and response times (stored for 12–24 months) to measure support quality.

Referrer & Marketing Attribution Data. UTM parameters and referral URLs (stored for up to 12 months) to evaluate marketing performance.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we receive personal information about you from such platforms such as your name, email address, and gender. You may have the right to withdraw your consent to processing your personal information. Learn more about withdrawing your consent. Any personal information that we collect from your social media account depends on your social media account's privacy settings. Please note that their own use of your information is not governed by this Privacy Notice.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.

To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Send users information about special offers and discounts on our products and services

Develop and display personalized and relevant advertising content for our users

Analyze how our Services are used so we can improve them to engage and retain users

Support our marketing activities

Diagnose problems and/or prevent fraudulent activities

Understand how our users use our products and services so we can improve user experience

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

For investigations and fraud detection and prevention

For business transactions provided certain conditions are met

If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

For identifying injured, ill, or deceased persons and communicating with next of kin

If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

If the collection is solely for journalistic, artistic, or literary purposes

If the information is publicly available and is specified by the regulations

We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

Cloud Computing Services

Data Storage Service Providers

AI Platforms

Government Entities

Finance & Accounting Tools

Payment Processors

Performance Monitoring Tools

Social Networks

Testing Tools

Sales & Marketing Tools

Product Engineering & Design Tools

User Account Registration & Authentication Services

Website Hosting Service Providers

Data Analytics Services

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes: Address Queries & Place Selections; Device Location (Providers Only); IP Address & Device Metadata; and other similar information. A full list of what we use information for can be found in this section and in the previous section titled "HOW DO WE PROCESS YOUR INFORMATION?" Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. The Google Maps Platform APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Economic Area (EU countries, Iceland, Liechtenstein, and Norway) or the United Kingdom, please take a look at our Cookie Notice.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including Amazon Web Services (AWS) AI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?" You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

AI predictive analytics

AI automation

AI bots

AI translation

Machine learning models

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twenty four (24) months past the start of the idle period of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at pich.ty@techzen.ai.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at support@techzen.ai.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section "WHAT INFORMATION DO WE COLLECT?"

Category Examples Collected

A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Personal information as defined in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

YES

C. Protected classification characteristics under state or federal law

Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data

NO

D. Commercial information

Transaction information, purchase history, financial details, and payment information

YES

E. Biometric information

Fingerprints and voiceprints

YES

F. Internet or other similar network activity

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

YES

G. Geolocation data

Device location

YES

H. Audio, electronic, sensory, or similar information

Images and audio, video or call recordings created in connection with our business activities

NO

I. Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

YES

J. Education Information

Student records and directory information

NO

K. Inferences drawn from collected personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

NO

L. Sensitive personal Information Account login information and precise geolocation

YES

We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;

Participation in customer surveys or contests; and

Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

Category A - As long as the user has an account with us

Category B - As long as the user has an account with us

Category D - As long as the user has an account with us

Category E - As long as the user has an account with us

Category F - As long as the user has an account with us

Category G - As long as the user has an account with us

Category I - As long as the user has an account with us

Category L - As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn more about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We have sold or shared the following categories of personal information to third parties in the preceding twelve (12) months:

The categories of third parties to whom we sold personal information are:

Ad Networks

Affiliate Marketing Programs

AI Platforms

Data Analytics Services

Social Networks

User Account Registration & Authentication Services

The categories of third parties to whom we shared personal information with are:

Ad Networks

Affiliate Marketing Programs

AI Platforms

Data Analytics Services

Retargeting Platforms

User Account Registration & Authentication Services

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data

Right to access your personal data

Right to correct inaccuracies in your personal data

Right to request the deletion of your personal data

Right to obtain a copy of the personal data you previously shared with us

Right to non-discrimination for exercising your rights

Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)

Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)

Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)

Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Minnesota)

Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)

Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at support@techzen.ai, or by referring to the contact details at the bottom of this document.

You can opt out from the selling of your personal information, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@techzen.ai. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

14. SECURITY MEASURES

TechZen implements industry-standard administrative, technical, and physical safeguards to protect the personal data we collect. These measures include: Encryption in Transit and at Rest: All data transmitted between your device and our servers uses TLS/HTTPS; sensitive fields (e.g., billing addresses, payment tokens) are encrypted in our databases. Access Controls: Only a limited, authenticated set of TechZen personnel can access production systems or decrypted user data; all access is logged and audited. Vulnerability Management: We perform regular security scans, patch operating systems and dependencies promptly, and engage third-party providers for annual penetration tests. Incident Response Plan: In the event of a suspected data breach, we have a documented procedure to contain the incident, notify affected users, and take corrective action within mandated timelines. Although we strive to protect your data, no system can be 100% secure. If you believe your account has been compromised, please contact support@techzen.ai immediately.

15. INTERNATIONAL DATA TRANSFERS

TechZen’s infrastructure is hosted on servers located in the United States. If you reside outside the U.S., your data will be transferred to, processed, and stored on U.S. servers. We rely on standard contractual clauses (Model Clauses) approved by the European Commission (for EU data) and similar mechanisms for other regions to safeguard international data transfers. By using TechZen, you expressly consent to such transfers and acknowledge that U.S. privacy laws may differ from those in your home country.

16. OPT-OUTS & WITHDRAWALS

Marketing Communications: You can unsubscribe from TechZen marketing emails by clicking the “Unsubscribe” link at the bottom of any promotional message, or by visiting Settings → Notifications and toggling off “Marketing Emails.” Targeted Ads / Sale of Data (if applicable): If you have previously consented to “marketing cookies” or “sale of information” for retargeting, you can withdraw that consent by clicking our “Do Not Sell My Personal Information” link at the bottom of our homepage, or emailing support@techzen.ai with the subject line “Opt-Out of Sale.”

17. THIRD-PARTY SERVICE PROVIDERS

We share certain user data with the following categories of service providers, under strict contractual obligations (Data Processing Agreements): Payment Processors (Stripe): We share your name, email, billing address, and payment token with Stripe to process charges, refunds, and payouts. Stripe does not share your raw card information with TechDash. Analytics & Crash Reporting (Google Analytics): We send anonymized event data and crash logs; these vendors process it for performance monitoring only. Communication & Notification (MailChimp, FCM/APNs): We share your phone number or email (only with your consent) to send OTP codes, booking updates, and marketing messages. Identity Verification & Background Checks (if applicable): We may share limited PII (name, DOB) with third-party screening vendors to verify Provider eligibility; we do not receive the underlying records—only “pass” or “fail” results. Map & Geolocation (Google Maps Platform): Address queries, place selections, and (for live on-site) GPS coordinates are sent to Google’s servers as part of normal API calls. See our “Google Maps APIs” clause for more details.

18. DATA RETENTION & DISPOSAL

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, subject to the following: Active Account Data: Kept indefinitely until you delete your account or become dormant (see “Inactive Accounts” clause). Dormant Accounts: If you haven’t logged in for 12 months, your account becomes dormant; we stop non-essential communications. After 24 months of dormancy, we purge or anonymize all personal data except for financial records. Transaction Records & Tax Compliance: All invoices, payment records, and commission statements are stored for a minimum of 60 months (5 years) to comply with U.S. tax regulations, then securely destroyed. Log & Crash Data: Server logs, error/stack traces, and analytics data with PII are retained up to 12 months; thereafter, they are aggregated or anonymized. Location Data: Precise GPS logs for live on-site jobs are deleted within 24 hours after job completion or cancellation. Aggregated, anonymized location statistics (e.g., average travel time by ZIP) may be retained up to 24 months.

19. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

20. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at pich.ty@techzen.ai, or contact us by post at:

TechDash LLC d/b/a "TechZen"

Data Protection Officer

__________

__________

21. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.