Public Help Center

How TechZen works

This page explains the current product flow across onboarding, identity checks, job discovery, employer hiring, freelancer applications, messaging, escrow-backed work, and payouts.

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Platform

Platform flow

A high-level view of how the app currently works from onboarding through hiring, messaging, and payout flow.

Create an account and complete onboarding

Users start by signing up, moving through onboarding, verifying identity, and adding resume and profile details used across the platform.

Route into the right workspace

The app separates employer and freelancer experiences. Employers use organization-backed hiring tools, while freelancers use the job board, applications, inbox, and earnings.

Match through listings, search, and direct outreach

Employers can post roles and search talent directly. Freelancers can browse listings, apply, use AI search, and continue conversations in chat.

Move into offers, escrow, and payouts

Conversations can lead to offer and escrow flows. Completed work feeds into freelancer earnings, available credits, and Stripe-backed withdrawals.

Features

Core app functionality

These are the main capability areas reflected in the current routes and feature screens.

Identity and trust signals

The app includes verification-related flows and displays trust-oriented profile details that help employers evaluate talent with more confidence.

AI-supported profiles and search

Freelancer records can include AI summaries and ratings, and job seekers have access to an AI search flow for opportunity discovery.

Hiring tools for employers

Employers can draft, publish, delist, feature, and edit jobs, then review applicants with ratings, stages, cover letters, and resume access.

Payments and freelancer earnings

The platform tracks active escrow jobs, completed releases, available credits, and withdrawal readiness based on Stripe setup.

For Employers

Employer workflow

The employer side of the app is built around organization-managed hiring, candidate review, direct messaging, MSP discovery, and plan management.

Create and manage job listings

A new listing starts as a draft. Employers can later publish, edit, delist, delete, or feature it depending on permissions and plan limits.

Review applications in one screen

The job listing detail page includes an applications table with stages, ratings, cover letters, resumes, AI summaries, and MSP application context when available.

Discover freelancers and MSPs

Employers can search freelancers by skill, location, and experience, and browse public MSP profiles by service categories and hourly rates.

Use inbox and billing controls

The employer workspace includes real-time inbox messaging, unread indicators, pricing, and organization plan controls tied to listing limits.

FAQs

No. The current flow saves a draft first. Employers publish the listing later from the listing details page.

For Freelancers

Freelancer workflow

The freelancer side focuses on finding work, applying, chatting with employers, tracking escrow-backed jobs, collecting earnings, and optionally using an MSP profile.

Browse jobs and submit applications

The job board is the main discovery surface. Applied Jobs then tracks each submission and shows the current application stage.

Message employers in one inbox

Freelancers use the inbox for new messages, ongoing hiring conversations, and returning to job-linked threads.

Use AI search and profile tools

Signed-in users can use AI Search, while profile, resume, security, and notification settings support stronger applications.

Track earnings and withdrawals

The earnings area separates active jobs from completed ones, shows available credits, and checks Stripe payout readiness before withdrawals.

Create an MSP profile if working as a team

Freelancers can create and edit an MSP profile with branding, services, rates, and teammate invites for agency-style work.

FAQs

The Applied Jobs page lists submitted roles and shows the current stage along with key job details.